Xfinity speed test app not working You can troubleshoot connectivity issues using the Xfinity app. Hence, we suggest following these tips to obtain accurate speed test results: Conduct three different tests in incognito mode (Ookla, Xfinity, Google) Perform a speed test on the Xfi app; Conduct speed tests on various devices (laptop, smartphone) Internet speed tests, like this one or the test found at SpeedTest. net to check your internet speed Speedtest ® Apps Test your internet speed at any time, on any device. Click Clear Cache. Note: Comcast does Apr 22, 2024 · Click System Apps. sorry I been hectically busy. If it’s not, we’ve got some handy tips to help improve your Xfinity internet speed. 6 Mbps Latency 18 ms What exactly is "Speed to Gateway"? Mar 9, 2025 · I was able to check the download speed to my modem from Xfinity on the app until 3 days ago. Select WiFi and click the Troubleshoot option. Xfinity For full functionality of this site it is necessary to enable JavaScript. Please try again” it’s been like this for a month While you're waiting for assistance, check out the Xfinity App for your smartphone where you can pay your bill, view your plan details, change or upgrade your services, and experience 24/7 real time support you can count on, anytime you need it. Reinstall from the App Store: Go back to the App Store, search for the Xfinity app, and download it again. . Nov 18, 2024 · How to test Speed to Gateway. Head to the Internet Service Tab (web app); tap the Internet section (mobile app). Mar 6, 2025 · I just pulled up the Xfinity App on my mobile device (iPhone 15), and was able to complete a speed test. On my xfinity app, the Internet Health/Check your Speeds seems to be non-functional. and all I get is this. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. If it is set to High, test will fail. Modems connect Xfinity to your home and, as with Wi-Fi routers, benefit from occasional reboots. Any suggestions? Or does this even matter as long as it works? When I usually run the test using the app, I consistently get the speeds I should, anywhere from 200-250mbps. Oct 9, 2018 · 7) Make sure your signal levels meet specifications. This is usually lower than your overall plan speed. Turns out, there's quite a disparity. When you do maintenance, why doesn't it show up when I go to my xfinity app to troubleshoot? While your online status page states what's below, the only option you get in the app after a speedtest is that 1) there's no outage and 2) your bot says there… Dec 24, 2020 · @Curmudgeon101 Are you using the actual "Xfinity" app, not the Xfinity Connect app. On your mobile device, click the Internet tile in the My Xfinity Account app and scroll down to your account modem. If you have Xfinity Voice, you won't be able to make/receive calls, including emergency 911 calls, until your Gateway is back online. Starting November 22nd – 28th, we are bringing back a special week, Free TV Week. Reinstall the Xfinity Stream App. Device Speed VS Plan Speed Apr 14, 2025 · Delete the App: Press and hold the app icon until it wiggles, then tap the “X” to delete it. In addition, several trustworthy speed test services allow you to quickly and quickly determine not only the download but also the upload speed of the Xfinity Channel Lineup internet. Test your internet speed on any device with our free Speedtest app. Below is the image from the Ookla speed test. Device Speed VS Plan Speed Nov 8, 2021 · If any of you have noticed that the speed test to your gateway no longer works, check you firewall security settings. Aug 12, 2023 · Thanks for this information. g. Dec 30, 2022 · Xfinity Speedtest not working again As in previous posts in 2021, I'm having an issue with the Xfinity Speedtest link for the PC on an ethernet connection. Why? 350mbps/85mbps Nov 8, 2020 · However I am still experiencing the same issue. 28. 2. I've restarted the model and router while working with the app assistant, but it didn't work. I want to know why the Xfinity one stopped working on my PC. because that option ain't there. Then select connect at the bottom. I've usually used the "speedtest" app to test my speeds. The Xfinity speed test allows you to easily check your internet performance and ensure you’re getting the speed you pay for. I deleted the Xfinity App for some reason, but with this issue, I reinstalled it. This is normal for the plan I have, and because I'm always on the wifi using the 5ghz band. I can run other speed tests so that's not an issue. Select that and it has the "Test speed to gateway". Upload speed: The speed at which your device sends data to the internet. The arrow reads “ something went wrong gateway, speed test isn’t available. You connect to the internet using all kinds of devices. There are a bunch of different Xfinity apps that do different things. OS is Android 14 on a very clean device (only OEM apps and Xfinity app installed -- no other added apps). 0. Gateway speed test. Yet with Speedtest, I'm not even getting 100 Mbps. No idea why it stopped working for 2 weeks and no idea why its working again all of a sudden. net, measure the latter, or the speed reaching the device running the test. Relocate Your Gateway Your Wifi expands out from your Gateway in all directions so be sure you're using the most centrally-located cable outlet to maximize coverage. If the app can’t connect to the internet, check that you are connected to Wi-Fi or have mobile data enabled. When logging into the Xfinity App, scroll down to "Check your speed". me (funny thing here is that I actually found Apr 22, 2024 · 06/02/2025 03:10 pm GMT 2. The video is also available at the bottom of this post. there are 2 apps - the Xfinity App and the Xfinity Stream App. 29. As I feel like it has a lot of hiccups. but I dumped centurylink and got comcast, downloaded there Xfinity App (that comes with the ability to test your devices speed). To use the Xfinity speed test tool, follow these steps. com, speedtest cli, google speed test (literally just the speed test you get by searching google for "speed test"), google drive download (I decided to do two downloads at once since google appeared to be limiting it to 50MB/s per download), and speedof. Since then the app always throws " Something went wrong" Try again in one minute which does not work either. Open a Web browser on any device connected to the internet via your home network and type in speedtest. Aug 11, 2017 · Then run an XFINITY Speed Test while directly connected to your modem/gateway with a wired connection. What ultimately ended up working for me is this. As you can see from the photos, the Xfinity app says I am getting well over my max download speed. English (US) There are several possibilities here for the variations in speed: 1) a problem with the service, 2) a problem with customer equipment, and 3) a problem with the speed test infrastructure itself. Xfinity xFi allows its internet customers, to test their Xfinity speed to their Gateway device through the Xfinity App. I got confused because xfinity speed test and one from microsoft store showed two different speeds and as I really rely on my net for smooth livestreaming (mainly upload) I changed out my wires and now I login to xfinity and it says can't find modem often. Learn how to troubleshoot your Xfinity Internet and WiFi connection using the Xfinity app, Xfinity Assistant, and xfinity. From here, the app will test both the speed to your gateway and to the devices you’re using to access xFi. If you switch to Medium security tests w Free TV Week 2022 - Presented by Xfinity Rewards. Here’s how to troubleshoot faulty internet with the Xfinity My Account app: Log into your Xfinity account or fire up the Xfinity My Account app. Shop more. Device Speed VS Plan Speed By measuring speed and latency, comparing results across devices and locations, and reviewing historical data, you can effectively pinpoint the source of connection problems, helping you get your internet working the way you need it to. Streaming requires a robust and consistent internet speed, and any disruptions can hinder your viewing experience. This test is available to Xfinity Internet customers with compatible xFi Gateways (excludes DPC3939 and AX5001 models) through the Xfinity app. I'm inclined to trust Speedtest, although I'd like to hear everyone's thoughts on this. Device Speed VS Plan Speed Maybe the results of the Xfinity speed test don’t line up with the speed you’re paying to get each month. Internet speed tests, like this one or the test found at SpeedTest. Nov 10, 2023 · If you need to fix network problems when you’re out of the house, you can also perform a modem reset in the My Xfinity Account app. Here's the tests I tried: speedtest. Sometimes it's the app or browser you're using that's causing problems. This will be your chance to watch premium content at no extra cost. Click "run speed test" then "start test". The Comcast tech wanted to blame my iMac but the speed test doesn't fail when I use the Google speed test. Whether you’re gaming, streaming, or working from home, knowing your actual speeds helps you optimize your connection and troubleshoot performance issues. Earlier versions of the app did not exhibit the problem. Usually measured in Mbps or Gbps. In this video tutorial I will show you how to fix Xfinity Sp These Cookies enable us to provide certain features, such as determining if you are a first-time visitor, capping message frequency, remembering choices you have made (e. Often, app problems are caused by random TV software glitches. Try restarting the app or browser to see if this improves things. Your services. This test is measuring the amount of speed available to a certain device at a certain time. Jul 20, 2024 · I originally reported the problem with v5. It is generating the following error: "Opps. Appreciate the help. Interestingly, it doesn't appear when I check my gateway in the Chicago area but it does appear when I check my Xfinity gateway for my home in California. Troubleshoot using the Xfinity app. Sign in to the Xfinity app with your Xfinity ID and password. The app know the model of my cable modem, and I had no issues previously. May 7, 2025 · One of the most common reasons for Xfinity Stream malfunctioning is an unstable or slow internet connection. Jan 29, 2024 · Hi there, @N0_service Xfinity xFi allows you to test the speed of the Xfinity Internet connection to your xFi Gateway. 8 Mbps Upload Speed = 23. However, beginning a couple of days ago, when I run the same speed test under the same conditions, my reported speed never gets higher than Tips and Tools for understanding your speed test results related to your device and plan, and how to improve your speed and resolve wifi issues. (Not sure if this is because I have the gateway in bridge mode. Power Cycle Your LG TV. Feb 19, 2024 · Xfinity speed to gateway test – Via the Xfinity App. Mar 11, 2025 · Disregard. Jan 24, 2025 · When I try and run diagnostics, it says no outages found all my devices are connected strongly, but it will not give me a speed test. But are you getting the speeds you deserve? Find out with free native apps that measure the speed of your broadband, cellular or Wi-Fi connection on each device. I was trying to do settings to speed up my net. Device Speed VS Plan Speed About our Xfinity internet speed test. How to delete the Xfinity Stream app Internet speed tests, like this one or the test found at SpeedTest. Restart the App or Browser. As a general rule, your speed test results should be within 50-100 Mbps of your service. Nov 13, 2024 · The app is useless as far as figuring out a solution. I did have a few questions to see if you had attempted any of these steps: - Clear your devices cache/history - Uninstall and reinstall the Xfinity App - Have you attempted to run a speed test from our website, when logged into your account Jul 2, 2021 · The Xfinity speed test stopped working on my Windows desktop PC, but it works on my wireless devices. As with most software problems, the best solution is to turn it off and back on again. Press OK to confirm. This will test your speeds and show what speeds you are getting. Why does the download test work, but not the upload test? Why am I seeing "Latency Test Error"? Speedtest. Sep 20, 2024 · In today’s digital world, having a reliable internet connection is crucial. Using the Xfinity Speed Test website: Xfinity offers an online speed test on its official website or through theXfinity TV Packages My Account app that is simple to use. I have tried on both Chrome and FireFox. When I do a speed test from the app, the speed of the gateway does not appear anymore. The speed available to a device can be affected by: Limitations of your device; Your device's WiFi capabilities; The number of devices online, using up speed, at the same time; Outdated software; Tips Feb 25, 2022 · If it’s not, consider upgrading to an Xfinity Gateway. The Xfinity internet speed measures three things: Download speed: The speed at which your device pulls data from the internet. Ookla Speedtest Of them, Ookla Speedtest is the most well-known and widely used, which includes a simple web version at speedtest. I have sent a signal to both my modems, and even restarted my PC in thinking that was the problem. com. Learn how to perform a whole home network test to check for service outages, measure the speed to the gateway, and check the connection strength to all devices using the Xfinity app. Select the Xfinity Stream app. Because you’re consistently getting the expected speed from a 3rd party test, but not from either version of Xfinity speed test, I’d bet that it Use this article to answer FAQs about using the Xfinity Speed Test. 7. Clearing the cache fixes most app glitches, but sometimes you need to do a full reinstall. Below is from the Ookla speed test app. net and apps for all platforms. Apr 11, 2025 · Running a single speed test through your browser may give incorrect results. net, fast. Dec 12, 2024 · The Xfinity My Account service is available in your browser or as a mobile app for Android and iOS. Internet Use our Xfinity speed test to measure your download speed, upload speed, and ping (latency) in real time. Xfinity customers who rely on non-verbal communication can access dedicated customer support services through our ASL Support Center. Learn how to troubleshoot with your Xfinity Stream portal and app. I rebooted the modem (just as a routine thing). xfinity. DM-ing got no reply, but I had no faith that I would, anyway. Oct 2, 2024 · I am using the Xfinity app and have an Xfinity Gateway. Note: If your modem is not compatible with your speed tier, it may be assigned a default speed tier; 30/5 with only one downstream and one upstream channel. And/or watch a how-to video . Select Troubleshoot. Step 4: Check Internet Connection. Tap Test your whole home network. Please confirm that you have tested and observed the problem. I just confirmed that it is showing on my end. , your language preferences, time zone), and assist you with logging in after registration (including across platforms and devices). Aug 10, 2017 · If it’s not, consider upgrading to an Xfinity Gateway. Steps to Check Your Internet Connection: Test Your Speed: Use online tools like Speedtest. So I have no idea what speed I am getting from Xfinity! Thanks. See the troubleshooting guide . i got a cat7 This morning I opened an Android emulator (NOX) so I could use the Xfinity app to check internet speeds, it shows this result: Gateway Test Details Plan Speed - 800 Mbps (down) 20 Mbps (up) Speed to Gateway 957. These test results are often lower than your plan speed due to various factors outside your Internet provider's control, including WiFi conditions and device capabilities. May 24, 2024 · My Xfinity App says my home internet is offline but it's working and I can even do a speed test in the app. 1. What's the best way to check internet speed at the gateway? If I understand correctly, xfinity speed test measures speed to the device. It's now working properly. This comes in quite handy because it strikes a difference between the internet speed that is reaching your gateway and that which reaches all the other internet devices in Internet speed tests, like this one or the test found at SpeedTest. Below is the results from the Google speed test for reference. Select WiFi from the bottom of the app. To do that, you’re going to need to delete the app and then reinstall it. Connect, My account, Mobile ect. Doesn't seem li How To Fix Xfinity Speed Test Not Working (Quick Guide To Solve Xfinity Speed Test Not Working). I am trying to run a speedtest through xfinity's site. You can also use Downdetector to check for outages, further helping you determine the root cause of problems These Cookies enable us to provide certain features, such as determining if you are a first-time visitor, capping message frequency, remembering choices you have made (e. May 28, 2022 · @EG . Whether you're troubleshooting slow internet or simply checking for consistency, regularly testing your internet speed can help. Then Internet heath comes up. So I use both apps and compare the two. 0 and it persists in v5.
ykfkydw crkfq cdqtl pfdv veyid zsuwd vavk augr araai lkav