Xfinity router mac filtering. If Comcast hasn't changed the enable/disable Band .
Xfinity router mac filtering You can simply add your IPv4 address to the filter you are using. My question is, Was this tech advisor telling me the truth? I'm trying to switch an HP Envy 5530 printer from my old Bell wireless router to the new Ignite Gen8 wireless router. ” Why does Comcast need my MAC address? A MAC (Media Access Control) address is a unique identification number associated with network devices. For reasons beyond the scope of the question, the filtering can't be disabled. 1 in the URL bar on a connected device browser, and logging in with the username "admin" and password When I ran a wireless network test report I got a FAIL for No Filtering and an alert that that the MAC address filtering might be enabled and blocks the printer. J. MAC Address Filtering I recently lost connection to my ePrinter. The physical address of each approved device must be found and then those addresses need to be entered into the router, and the MAC address filtering option turned on. Look for an option to allow or filter devices by MAC address (sometimes under a section called MAC Filtering). I enter the printer's name and MAC address in the XFinity router gateway as a valid MAC Address. Saturday If I switch the MAC filtering options to ALLOW-ALL, the devices will connect; however, if I configure this setting back to ALLOW, as it has been for years, our devices cannot connect. This is becoming a hassle to manage this network every moment of every day. The HP printer error message says that I either need to disable MAC address filtering (sounds like a security risk) or add the MAC adddress of my printer to the Xfinity router. Leave the User name field blank and log in with the password you set for the router. Accessing the admin tool can vary, depending on which modem or router you are using, but it's commonly found by typing 10. • Enter your admin username and password to log in to the admin website. Any tips for finding the real MAC address for a device for a Deny list? UPDATE: TIL that MAC address filtering doesn't really do much for modern mobile devices. Is there anything else we can try? No problem at all @user_Antoine! It's important we do all we can to help you. Click "Wi-Fi" and that opens up a page with a subsection titled "MAC Filter Setting. " That's silly - I don't have MAC address filtering on - as my computer, two iPads, 2 iPhones, mac air, 2 ROKU's and other devices have no trouble connecting. Xfinity Community Forum. In some How to Filter MAC Addresses on XFINITY xFi Advanced Gateway. But now I'm having issues with my setup: After activation, I logged into the XB7 device web page and added MAC addresses to the 2. Their response include: #1: Do not give out password. 168. Save the changes. Customer Service. Restart Your Router: Reboot your router to apply the new MAC filtering settings. Save Changes: After adding the MAC address, save the changes in your router's settings. Unfortunately I want only a small number of devices to have access. The printer problem program identified the problem said it failed the MAC address filtering check. To setup MAC filtering, only adjust the following information: MAC address: The MAC address that will be filtered; Action: Choose whether to allow to decline the packet if the rule is matched; Comment: Comment for the filter settings; Click Apply. JerryLG. lamanna. 4 GHZ channel, so i need to selectively whitelist the MAC Address of device to the 2. 4ghz and they move to 5GHz! Put allows on 5GHz for the same max addresses and it block everything. the third one tells me to use a wired connection. Change MAC Filtering Mode to Allow. How do prevent this from happening? Here is the link to assist you with your question to Mac filtering Can I user MAC address filtering on my Xfinity home router? I am an Official Xfinity Employee. 41 under the MAC address for the Xbox on the router. Are you using an Xfinity modem or one you had purchased? This article shares steps on how you're able find the MAC address for common devices. I just received a new xfinity router/modem. Once configured, the router blocks internet access for other devices. Note: If MAC filtering is enabled on a wireless router, any wireless devices connected to that router will be unable to connect until their MAC address is entered into the MAC filter settings. MAC address filtering MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. This weekend after doing some searches on the internet both in Xfinity forums and other places, I am finding mention that Netgear doesn't list the CM Mac Address, only the Mac Address. In some routers, MAC Filtering may also be referred to as “MAC Address Control, “” Address Reservation, ” or “Wireless MAC Authentication. Select “Security” from the left sidebar. There are also sections Auto Learned WiFi Devices and Manually Added WiFi Devices. My problem too: MAC address filtering check FAIL. 1 into your URL. 5. I tried this, several times, and it still does not work. When I go into the Gateway router filtering is disabled (they call it a bridge). 4 GHz SSID, and the 5 GHz SSID lists in the Gateway->Connection->Wi-Fi MAC Address Filter setting page. I have an XB7. I have reviewed all of the recommendations on HP and Xfinity site. It sounds like you might have it set up for block rather than allowing. Since a static IPv4 address doesn't change, you don't need to do any additional configuration. 8. I have very few devices on my gateway and want to allow only those few devices. How do I disable the mac address filtering setting on my internet at home? How can I enable mac address filtering on my TG4482A gateway (Firmware: TG4482PC2_4. user_2e3502. 0 CGM4331ROG. This feature acts as a whitelist that only allows access to authorized devices and blocks all others. Nothing we need to remove the mac Set up parental controls: If you have kids at home, it's a good idea to set up parental control features on your router to filter unwanted content and limit online time. For immediate assistance, check out the Xfinity Assistant. Scroll down until you see MAC Filter Setting. How to I resolve the problem? I have been using MAC address filtering to limit which devices can connect to the 5GHz WiFi, forcing everything else to connect to the 2. Xfinity Comcast offers 40 up on their highest tier plan only - their lines are capable of doing more than the required minimum set by the FCC. Printer sees Wi-Fi name, but doesn't connect. First of all, open your router's admin page and log in. Called Comcast who said it was an EPSON problem; called EPSON who said it was a Comcast problem. The wireless network test print out from the printer says it failed due to "No Filtering" - FAIL. Official Employees are from multiple teams within Xfinity: CARE I set the reserved IP to 10. Block MAC address on XFi. I went into the router settings and added the mac addresses of all my devices on the 2. 1. Select Disable and save your changes. Range is kind of limited, but it works Added MAC address to Xfinity router and restarted everything multiple times. Neither option My printer says that it needs to have it's MAC filtering address added to the router to access wireless connectivity. Nothing seems to work. If you would like to keep it enabled, you must first add the MAC address of your printer (shown above) to the list of permitted devices for you wireless router before continuing. The best-recommended option is to create a profile for the device in your Xfinity app and then pause the device you can even create an ID for all paused devices to help you manage any unwanted devices when they connect. A couple of postings have mentioned taking the Mac Address and subtracting 2 from it to get the CM Mac Address. Within Admin Tool-->Connection-->WIFI-->MAC Filter Setting I am getting a constant message saying "This may take several seconds" I verified with an Xfinity agent via chat that this is an ongoing issue and Xfinity is working on fixing the problem. I would suggest if you want to monitor/control the Internet behavior of siblings then you get a router that has that feature built in. If This question concerns a wifi router that has MAC address filtering enabled. I have an xb7 router/gateway/modem and 2 months ago I enabled MAC address filtering because an unidentified device was somehow accessing the Wi-Fi network. It does not accept my printer’s MAC address, EPSON ET-2720, A week and a Call xfinity to get the password ***** also remove the mac filter please. MAC Address Filtering: Allow or restrict access to If your HP Photosmart 5520 printer is not connecting to your new Xfinity router (xFI Advanced Gateway) via wireless, there are several troubleshooting steps you can try to resolve the issue. 4GHZ channel and blacklist it on the 5 GHZ channel, but the only option i see if to filter by SSID. This might also be under Security settings. Find the MAC Filtering section. Please let us know if it MAC Filtering is usually set up in the Advanced Security section of your router's control panel or admin tool. Log in to your router using your username and password. Verify MAC Filtering: Ensure that MAC filtering is truly disabled or configured to allow all devices Routers; XFINITY . XB8 MAC filtering question. I was taught how to login to my router Selective MAC Address filtering Trying to connect a UTec Wifi bridge to home XFI gateway. CT. We have unplugged the device, forgotten the device, etc. Connect the We are having the exact same issue. Go to the printer's Add the Printer’s MAC Address to the Router: Go to the Device Settings or LAN Setup section of the router's interface. The support sucks and the product sucks and nobody has an idea how an actually router works! Xfinity App. With MAC address filtering a router will first compare a device's MAC Most routers have the ability to only allow specified MAC addresses to communicate through the router. Learn how to find the MAC address of your Xfinity Gateway or connected devices. Solution: If MAC address filtering is enabled on your router you should disable it. adding the mac address into the router while mac filtering is set to "allow all" - no luck, and. But there seems to be no way in the Xfinity router to either disable filtering, or to add the MAC address of the printer to the permitted list. You may also want to check out my latest video: "Best Wireless Routers Under $100 Put simply, as a WiFi owner; you can search for MAC addresses for your devices and enter them in the MAC filtering section of your router console. setting mac filtering to "deny" and removing the printer mac address . Select Wireless and then Wireless MAC Filter. Ensure that MAC filtering is either turned off or that your printer's MAC address is allowed. 1 in the address bar. U. We are so glad to hear from you and want to [Connectivity] Comcast MAC filtering? I had what seemed like an outage, called it in, they had me bypass the router, into the PC, all is well. If you wish to use this feature on your network, we Not all routers use MAC address filtering. Unfortunately, the MAC Address Filtering configurations are still experiencing this software regression. Add the printer’s MAC address to the list of allowed devices, ensuring it has permission to connect. Or, use WiFi direct as @MNtundraRET says. The Xfinity app says the printer last connected about 10 days ago, so it was working fine at one point. 3. Which of course works. 0. 27B. Not realistic. device will only pair with 2. To add a MAC address to your router, you need to access your router's settings page, navigate to the "Wireless" or Security, find the "MAC filtering" option, and then manually input the MAC address of the device you want to allow access to. It WILL NOT connect! Every time I try, whether with WPS button or keying in the Wi-Fi password, it fails to connect. " My Epson printer was listed under "Auto-Learned Wi-Fi Devices," but had a button "ADD" next to it. Look for settings related to “MAC Filtering” or “Access Control” under the Advanced Settings or Security tab. Again all that has to be done is log in under a different MAC address and the "new" device now has access. Most routers display the MAC address of connected Issue: MAC address filtering may be enabled on your wireless router. user_4ejvpu. Verify MAC Address Filtering: Log into your router using the Xfinity app or a web browser. 4. 4GHz and 5GHz connections have the same SSID and password. Please advise. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Xfinity App. We would like to have a We have made changes to keep employees safe so response and call times may be longer than usual. Manually input the MAC Addresses or click add on ones that were automatically learned. The Xfinity router still sees their device but does not block the connection. . Enter the MAC address of your printer that you found on the Network Configuration Page. 1 or 192. Essentially, this type of filtering helps prevent unauthorized access to your network. 5 and 5Ghz) and no Steering modes My router is filtering out my MAC address of my xbox series X. Firewall controls all access on the internal network including the WiFi router. They are the only ones who can access with the router Technician: Ren. New to the Community? Even though you mentioned MAC filtering is turned off, it's worth double-checking: Access Router Settings: Log into your router’s web interface (typically accessible through a web browser at an address like 192. If it’s a modem + separate router setup, get the router to change its MAC address, and a new IP would be assigned. However, when I place them in the A MAC Filtering. SIP. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. I have restored settings, added MAC address, removed MAC address allowed filtering, deny filtering, It says If MAC addess filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer to the list of permitted devices for your wireless router before continuing. Add the printer's MAC address: In the MAC Filtering section, you will see an option to Add a new MAC address or Permit Devices. It complains about MAC address filtering, but the gateway has MAC filtering set to Allow All. Comcast, this is a serious loophole where max spoofing is easy. 174. Alternatively, some Xfinity customers may wish to purchase and use third-party cable modems and gateways. 4GHz WiFi The 2. Check MAC filtering. Change Router Normally, a router allows any device to connect -- as long as it knows the appropriate passphrase. However, you will miss out on the full suite of Xfinity services. I was told that my router remembers each and every device ever connected to the network. set up MAC filter setting. 11 radio standard it's capable of. I have access to the router and can manually add MAC addresses, Xfinity Assistant The MAC address filter fails security check. Go to Wireless, then Wireless MAC Filter. Accessing your Comcast router settings is an essential task for anyone looking to customize their network, troubleshoot issues, or enhance their online experience. Save changes and restart the router : Once you have made all the security settings, be sure to save the changes and restart your router to apply the new settings. MAC address filtering is typically used in schools and apartments where the owner of the modem/router wants to I replaced my Arris owned router with the XB8 and I am having very little success in using the filtering opt Is anyone having success with doing MAC Filtering with the mode set to "ALL" on the XB8? Offers. I blame the router, and I try changing the MAC on the You don’t mention your gateway, but when I had a xfinity rented gateway there was a section on MAC address filtering, there isn’t a tab/link to it, but it’s there, I accessed it by logging into the gateway, not thru a app, I believe it’s located under ‘connection’, I have my own equipment now so I can’t give you a exact location Hi there, @hfamily1 I'm very sorry for the trouble you are experiencing, I definitely know how frustrating this is for you. You can also control it per SSID as well, if they are separate. Connect the Printer: Once your router has restarted, turn on the HP Officejet Pro 8600 Plus printer. 0. no luck. #2: Use the App to pause the device. How do I do this? I know the MAC address, but don't know how to add it. I just got a new Xfinity Gateway router 5/2024, and now I cannot connect my HP Officejet 8600 to the wifi. I have a model TG1682G router running 10. On my iPhone I turned off "Private Address" under the WiFi settings and the correct MAC address appeared. Tuesday, September 12th, 2023 7:16 PM. Hard reset xFi Advanced Gateway Find Router MAC Address; Find Saved Wi-Fi passwords; Force Restart; Guest Network; Hard Reset ; MAC Address Filter ; Manual; Master Reset ; Night Mode; ownCloud Docker storage; Hello, @user_b869bd - You've reached the right team for help! If you can’t identify your connected device in a device list, you may need to access the hostname or the Media Access Control (MAC) address in your device’s settings. Open a web browser and enter 192. Is there another way to only allow certain devices on the network instead of always allowing anything to connect? So using MAC filtering on the WiFi network does not help. -MAC Filtering (allow) does not work. I 've read the answers to MAC filtering and I have no clue what to do. Based on my wireless network tests, I am told MAC address filtering may be enabled on my wireless router (Airport extreme) and I need to add the MAC address of my printer to the list of permitted devices for my wireless router. Again, the wording and What Is a MAC Address? Media Access Control (MAC) address, also known as a hardware address, is a unique address assigned to a network interface controller (NIC). I went into the router Enabling MAC address filtering lets only devices with specific MAC addresses to connect to your router. If Comcast hasn't changed the enable/disable Band If Wireless MAC Filter is enabled proceed to the next step, otherwise, select Enable. @user_280877 ok but niether of the MAC addresses that are showing match what is listed for the router. 1. If Comcast hasn't changed the enable/disable Band Learn how to find the hostname or MAC address for common devices. How can I get this enabled? I need to filter out Mac addresses and IP‘s to prevent ac Disable MAC Filtering – If MAC filtering is enabled, there should be an option to turn it off. This wikiHow teaches you how to enable MAC address filtering on I apologize to hear of the issues you are running into with filtering out devices by MAC address. Responses. I have a second HP printer that is connected to the wifi fine. • Go to Wi-Fi and click Turning off MAC address filtering on your Xfinity router provides more flexibility when connecting devices to your Wi-Fi network. The manufacturer has reviewed log files and they suspect that my router might be filtering the MAC addresses and not allowing the devices to connect. Receiving No filtering fail message. In this comprehensive guide, we will take you through the process step by step, ensuring a seamless and informative journey. Log onto the xfinity router 2. I just received a new modem, the XB7 and when logging in on the Wi-Fi page, the Mac filtering does not show up. 2. Thank you for visiting and commenting here on the Xfinity Forums about your Xbox series X and your MAC address. You can control which Do you want to block out other devices even if they have your WiFi password, or even connected via Ethernet cable? This feature is called MAC Address filteri XB7 and XB8 mac filtering is terrible! you put Allow on MAC address for 2. If there's an option - Enable I have an xb7 router/gateway/modem and 2 months ago I enabled MAC address filtering because an unidentified device was somehow accessing the Wi-Fi network. Click on “Advanced” in the top menu. Example: Enabling MAC Address Filtering on a Netgear Router. 12p9s1_PROD_sey)? I want to allow only specific MAC addresses access to the gateway and deny all other MAC addresses access. it also connects wirelessly with a hotspot on my phone. I just added it but the printer is still not connecting to wifi. Under Manually-Added Wi-Fi Devices, I'm able to enter the Device Nam Skip to main content Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. PC20. Most of the quality routers (and Xfinity if you're using X1) have a number of features to monitor and control access by individual device. What is MAC address filtering on a router? El MAC address filtering is a security feature in which a router or access point only allows devices with specific MAC addresses to connect to the network. My printer will not connect to my xfinity wireless gateway/network and the HP Wireless Network Test Results show that "No Filtering - FAIL". I have tried: 1. If you have not got such filtering enabled in your router then you need do nothing. go to Gateway > Connection > Wi-Fi. New Poster • 1 Message. For the short term, your Xfinity admin account is probably compromised and they are able to login as you Xfinity Community Forum. Xfinity Apps. Xfinity will not fix this issue. MAC filtering is an additional layer of security for your wireless network. Click on the MAC/IP/Port Filtering drop down box and select Enable. 1 Message. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. So I clicked add and it listed my printer under a "Wi-Fi Control List. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time Comcast already is dynamic with residential, rebooting a modem likely won’t budge the IP. Save the settings. My EPSON ET-4850 cannot connect to my WiFi network. Unless it is displaying the wireless one while the one one the device is the wired one. 4 years ago. Reconnect Your Printer: I have Rogers Ignite Gateway Technicolor 2. Click MAC/IP/Port Filtering. If it's an Xfinity gateway, you'll have to downgrade the WiFi, and split out 2. Once this was entered into my router's deny list, the phone was blocked. 4G and 5G radio signal. Any suggestions. If it's a different gateway/WiFi router, you'll have to get the manual and see what 802. Mac address filtering. Enable MAC address filtering by creating a list of all the hardware devices that you want to give access to the wireless network connect to wireless and then Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. In router’s settings locate the tab or setting “MAC Filtering. I found that in both band Steering (same SSID for 2. Saturday, March 8th, 2025 4:26 AM. I have the Hardware Address (MAC). I have MAC Address filtering set to only allow devices to connect if the specific MAC address is listed, and yet he is still able to connect to the network. 1). Reconnect Your Printer to the If MAC Filtering is enabled on a wireless router, any wireless devices connected to that router will be unable to connect until their MAC address is entered into the MAC Filter settings. ” This is found within a router’s “Wireless” or “Wireless Security” options. " Then clicked "Save Filter Settings" at the bottom of the page. I just received the new gateway XB7 from xfinity, I was previously on the XB6 with no problems. Connect your Add the printer's MAC address to the allowed list. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time When you enable MAC filtering on your router, you can specify a list of approved media access control addresses and devices. #3: Just give out the Xfinity Hot Spot. I still get the MAC Address Filtering Check failure for my printer. I was able to reach a person knowledgable in xfinity networks. Notes: Before purchasing your own equipment, confirm it's recommended for use with Xfinity services and can achieve the maximum capability of your subscribed speed tier. Its Admin WiFi Connection page shows the following Mac Filtering Options for the modem SSID: Allow All, Allow, Deny. ETA: after the installation was completed with the leased modem, my parents were able to swap it out with the MB8611 and activate the modem in the Xfinity app without issue (took You didn't provide any info as to what router you're using. Sign in. Disable MAC filtering. Some router's limit access based on static IP addresses assigned to each device. My thing was that these devices were all connected to an older router that xfinity replaced. If MAC address filtering is causing Go to your router settings. I have installed a new router and my printer stopped working. @user_aad499 The best way to ensure a device is not able to reconnect to your network would be to pause the device. For troubleshooting purposes, you do not need to enable MAC Filtering if this is already disabled. It's a I've been using Mac filtering that does the job, but most of my other devices drop on and off the network. Closed. 4ghz and 5ghz and then I changed the setting for filtering from “allow all” to “allow”. Reboot Your Router (if needed) – Some routers • Log in to the Xfinity account on their website using the router’s internet protocol address. Disable MAC Address Filtering: If your Xfinity router has MAC address filtering enabled, temporarily disable it to see if the printer can connect. I'm not super tech savy but I have looked through the app as well as the modem admin page and I can't find anything regarding MAC filtering. I'm attempting to use MAC filtering and manually add a MAC address to the WiFi Control List. I can print a report and every time it says the router has MAC Filtering turned on. From a device that's connected to your network enter 10. the 4th one says that router may be set up to keep certain devices from connecting. If you have got mac filtering turned on then you need to type the printer's address into the appropriate page in the router's setup. Call 1-800-xfinity (1-***-***-****). I am able to set up MAC filtering if I allow all. joe. Is there anyway to test a MAC address with Xfinity before purchasing? The tech offered to set them up with a leased modem for $15/month and $30 credit to the account. I am a bot, and this action was performed automatically. Even though it’s dynamic, the IP is pretty sticky. pgxphyloyqhvnjtchukvytjqdbsuizbaiwkkltvyoghurlizkqdmtdftklupdparblgyxny